ronk Posted April 25, 2017 Report Share Posted April 25, 2017 On the Belize trip the guide broke my 10' Echo3 flyrod trying to put it in a 9' rod holder on his boat.After returning I sent it to Rajeff Sports for repair via USPS to save a few $ instead of UPS or FEDX.The rod was lost in transit apparently because the address label they attached came off.After all this time it became obvious that the search request I'd initiated was pointless and that my only recourse was to file a claim for the lousy $50 USPS would be liable for against the $350 rod,400 with tax/shipping.For the hell of it I called Rajeff yesterday on the remotest of chance that the rod had actually been delivered to them per my search instructions to USPS w/o instructing them who it was from.Knowing what the answer would be I wouldn't've even made the call to Vancouver Wa. if long distance charges had applied.After listening to my tale of woe and taking down my name etc the warranty guy put me on hold.To my astonishment he came back to say that for the $35 warranty charge they'd send me a new rod!!! I would take it as a personal favor if any of you ISA flyguys planning to get a new rod would consider the Rajeff offerings and letting other flyguys you know of my experience. Quote Link to comment Share on other sites More sharing options...
Scott Ferguson Posted April 25, 2017 Report Share Posted April 25, 2017 Good for you Ron. This just shows the value of buying from good companies. Quote Link to comment Share on other sites More sharing options...
John Gillio Posted April 25, 2017 Report Share Posted April 25, 2017 Thanks Ron, that's nice to know. I've been tossing an Echo Ion 7 wt when using larger flies. I'm very happy with it. Quote Link to comment Share on other sites More sharing options...
Tom L Posted April 25, 2017 Report Share Posted April 25, 2017 With a great customer service like that, I'll definitely consider purchasing one of their rods if I'm in a market for one. Quote Link to comment Share on other sites More sharing options...
Ben K. Posted April 26, 2017 Report Share Posted April 26, 2017 Recently picked up their fiberglass 8.5 foot five weight. I'm glad to see they stand behind their products while still offering aggressively priced fly rods. Quote Link to comment Share on other sites More sharing options...
Joe R Posted April 27, 2017 Report Share Posted April 27, 2017 Wow that's something. Lifetime and low cost warranties are so important especially for fly rods. Which reminds me my reddington torrent needs to go back. Boy I was checking out an IoN at cabelas last year and I came oh so close to buying it. Great rod for the price but I couldn't justify adding a 5th rod at that time. Quote Link to comment Share on other sites More sharing options...
Jim Wright Posted May 18, 2017 Report Share Posted May 18, 2017 That is terrific customer service!! Glad the out come went your way????? Quote Link to comment Share on other sites More sharing options...
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