Eric Posted February 11, 2021 Report Share Posted February 11, 2021 I received a really nice baitcasting reel as a surprise birthday gift from a good friend. I fished it for nearly 3 months and it developed issues to where the infinite anti-reverse would fail at times. I called Tackle Warehouse and explained the problem, and they said the reel was replaceable under the manufacturer’s one-year warranty. They emailed me a pre-paid UPS form for the return. All I had to do was box it up and drop it off at UPS. The particular reel was listed as out of stock and they estimated that I wouldn’t receive a replacement for nearly a month. It arrived in less than two weeks! I am thankful for such a seamless process. Since the pandemic began, stock has been low and ship times have been long with a lot of vendors (including TW), but this was a really positive experience. I also had some excellent experiences recently with both Cabela’s and Dick’s Sporting Goods where I’ve ordered items online, paid for standard shipping, and the items arrived next day! Quote Link to comment Share on other sites More sharing options...
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